Orders placed on business days before 3:00 PM are normally processed and shipped the same day. For orders inside the Netherlands, you can expect your package the next day. Orders outside the Netherlands will of course take longer to reach you.
Orders placed on the weekend will be processed on Mondays and then follow the same timeframe of orders placed on business days.
Shipping costs for orders within the Netherlands are €3.95. The costs for orders and deliveries outside the Netherlands depend on the carrier and will be fully charged to the customer.
We hope that you love your LITCHY product(s) as much as we do. However, if for any reason you wish to return any products within your order, we accept returns within 14 days of the date the order was shipped. The return shipping costs will be for your own account.
We will gladly issue a refund if the return conditions as noted below have been met:
Please note that products must be returned unused, undamaged and in their original packaging.
Please make sure you choose an appropriate cardboard shipping box for your return to prevent the content(s) from being damaged while in transit.
Please arrange a return shipment using a carrier of your choice. The return shipping costs will be at your own expense and depend on the carrier of choice.
Once we receive and check your return, we will let you know if it is approved within fourteen business days. If so, we will process a refund on the same payment method you used for the original payment.
We reserve our right not to accept returns if the conditions aren't met or if products show any signs of wear.
Please follow the form with instructions on returning enclosed with the delivery. Without this form we can not accept your return.